Cancellation & Refund Policy

Last updated: November 02, 2026

1. Order Cancellation

Customers can request order cancellation within 12 hours of placing the order or before the item has been dispatched (marked as 'Shipped' in your account).

2. Returns Policy

Due to hygiene and healthcare safety reasons for oral care products, we only accept returns if:

• The product arrived damaged, broken, or leaking.
• The wrong item or an expired product was delivered.

Such issues must be reported within 48 hours of delivery along with photographic evidence to CLOVES@PRIMEPICKSDIGITAL.COM.

3. Refund Process & Timelines

Once a returned item or cancellation is verified and approved, refunds are processed directly to the original payment source (via Razorpay) within 5 to 7 business days.